Technical Support
simaxcom offers a comprehensive suite of technical support services to meet the needs of organizations ranging from small enterprises to Tier 1 carriers.
7×24 support is provided from our strategically placed centers in the Americas, Europe, and Asia, backed up by a core team of support experts in Ottawa.
As part of our end-to-end approach to support, we offer advanced equipment interoperability validation, and network expansion design validation, including both on-site and in-lab services.
Our technical support is complimented by a range of professional services including on-site support, on-site field audits, commissioning and turn-up services.
Support Portal:
Our online customer support portal provides a wealth of technical resources including product manuals, technical notes, release notes, installation guides, link budget tools, white papers and frequently asked questions.m,
Warranty:
simaxcom offers a well-defined warranty and services pack for our products. This includes original equipment warranty, and optional extended warranty, advanced replacement and multi-year support packages.
Care
- CAPEX-extension; extending the life and getting the most out of your network investment
- Minimizing network down-time and exceeding customer SLA’s
- Relieving the operational load associated with troubleshooting, repair, and hardware replacement
- Offering peace of mind that technical experts are available 24×7 to assist